Return policy

Custom LED signage, such as personalized letters or logo designs, are final sale at sunsignus under our LED Signage Return Policy. Once your order enters production—after you confirm size, spelling, and colors—it cannot be cancelled, returned, or exchanged. Please review your order carefully before giving final approval.

If your LED signage order from sunsignus arrives with shipping damage, inspect the package immediately. You must report the issue within 48 to 72 hours of delivery. Please email us photos of any visible damage to the sign or packaging and keep all packaging materials. Sunsignus will replace any damaged parts or letters at no extra cost if reported on time.

Yes, non-custom standard items such as power supplies and controllers can be returned within 30 days of delivery as long as they are unopened and unused. There may be a 15-20% restocking fee. Contact the sunsignus team before returning any items to confirm eligibility and receive return instructions.

Sunsignus offers a 1-5 year warranty on select LED signage products, including letters, power supplies, and controllers. The warranty covers manufacturing defects and products not functioning as intended. It does not cover damage from improper installation, power surges, or misuse. To initiate a warranty claim, contact our technical team for troubleshooting and next steps.

If your LED signage or component from sunsignus is defective or not working properly within the warranty period, please contact our technical support team with your order details and a description of the problem. Providing photos or videos of the issue can help speed up the process. We'll help troubleshoot and, if eligible, send a replacement under our warranty policy. This ensures a smooth and confidence-building experience for undefined customers.